"Cognetics' creativity,
innovative ideas and high degree of competence generated breakthrough results in
efficiency of information management and knowledge exchange throughout our
organization"
Maryam Olesen,
Director Global Data Management
Novartis Consumer Health
The Challenge
When two pharmaceutical companies merged to become the 2nd largest pharmaceutical
company in the world, the global team in Research and Development at Headquarters had an
interesting challenge: How do you develop a tool which will provide all the valuable
information for this diverse group of people? |
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InfoWeb |
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Fact Sheet |
- Developed in Lotus Notes
- Launched in 1998
- Used by 12,000 associates in all global offices
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Special Report |
Lessons from
the InfoWeb - a presentation on the value of a user-centered approach for this project
(Acrobat PDF ) |
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They needed a way to bring together best practices of each company to
remain at the top of this extremely competitive industry. The Solution
Working with a global team from Novartis, Cognetics helped create a modularized
information tool which is used daily by hundreds of employees worldwide. Now employees can
find the information they need - about a drug, patent, project, research resource or
another employee - through an intuitive Intranet site.
The Result
- Effective communication with the global teams increased by over 70%
- Customer Satisfaction increased 60%
- Access to key information decreased queries resolution time over 80%
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